Returns/Exchange and Refund Policy

Shipping Policy: 
 
  1. The delivery time frame is 4 to 6 working days, However, weather conditions and during Sale days deliveries might be delayed.
  2. Our courier services cannot open parcels or show products before payment. We request that customers refrain from forcing them to do so or rejecting parcels based on this matter.
  3. You will receive a message from our courier service with the shipment status before delivery. To stay updated with the delivery process, please provide a contact number that is currently in use.
  4. For the tracking of your order, You will receive an SMS from the courier company with your tracking number. 


    Returns/Exchange and Refund Policy: 

    1. Refund and Return/Exchange policies are only applicable if the customer receives a parcel with any Missing or Damaged product. 
    2. In case of a refund, we will only refund the amount for the product; delivery charges will not be refunded. The decision for a refund will be finalized by the management based on the situation.
    3. The claim has to be put up the same day by the customer of receiving the product, Product has to be returned within 3 days after receiving it. 
    4. Refund claims will be processed within 3 days.
    5. Returns are only acceptable if the customer did not open the product, there will be no Return or Refund for used, tested, or opened product. 
    6. If a customer requests a refund and needs to return the parcel, they will be responsible for sending the product back and bearing the delivery charges.
    7. The customer will bear all the delivery charges in the whole process of Exchange/Replacements.